Privacy Policy

Effective Date: [14 June 2023]

At [Boldbazaar.in], we value and prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when you interact with our ecommerce website store. By using our website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect:

1.1 Personal Information: We may collect personal information that you voluntarily provide when you create an account, place an order, subscribe to our newsletter, or contact us for support. This information may include your name, email address, shipping address, billing address, phone number, and payment details.

1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and browsing activities. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

  1. Use of Collected Information:

2.1 Order Processing and Fulfillment: We use the personal information you provide to process and fulfill your orders, including order confirmation, shipment, and delivery. This may involve sharing your information with third-party service providers such as shipping carriers and payment processors.

2.2 Communication and Support: We may use your contact information to communicate with you regarding your orders, respond to your inquiries, provide customer support, and send you important updates or promotional offers. You can opt-out of marketing communications at any time.

2.3 Website Improvement: We may analyze the collected information to understand how our website is used, diagnose technical issues, and improve its functionality, performance, and user experience.

2.4 Legal Compliance: In certain cases, we may be required to disclose personal information to comply with applicable laws, regulations, legal processes, or government requests.

  1. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

  1. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze website usage, and provide targeted advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit certain features and functionality of our website.

  1. Third-Party Links:

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or the content of such external entities. We encourage you to review their respective privacy policies before providing any personal information.

  1. Children’s Privacy:

Our website is not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children without parental consent. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly delete it.

  1. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised policy on our website. It is your responsibility to review this Privacy Policy periodically for any updates.

  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.

By continuing to use our ecommerce website store, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.            

Cancellation Policy :

  1. Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

Return Policy :

  1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at [email protected] mentioning your Order ID. The replacement will be issued to you with no additional cost.  
  2. Shipping and COD charges are non refundable
  3. Raise your return request within 10 days of receiving the shipment through. If you receive any defective product, do contact us immediately by mailing us at [email protected] with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
  4. If you have to cancel an order, please do so before your order is shipped
  5. If  you cancel your order before it has been shipped, we will refund the entire amount
  6. The shipping charges for sending the products back has to be borne by the customer
  7. Once we have received the products a quality check would be done by our team
  8. The amount refunded to you would be only for the products not the shipping charges
  9. If you do opt for a credit note, you cannot en-cash it later. 
  10. Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.

Exchange Policy: 

  1. Raise an exchange request within 10 days of receiving the product through . Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through [email protected] You will receive an approval mail from us within 48 hours if the request is accepted
  2. Please make sure that the original packing is intact when the product is picked up.
  3. No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. Incase of  exceptional cases please write to us at [email protected]
  4. You would be notified by us , once we receive your shipment.
  5. Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping..
  6. Products bought during sale are non-refundable

NOTE FOR RETURN & EXCHANGE :

  • The items should be unused and unwashed for hygiene reasons.
  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

Shipping Policy                                                                      

  1. Shipping within India is INR 150 irrespective of the number of items bought.
  2. Shipping is free on purchases above INR 2,000
  3. Orders are delivered within 5 to 6 working days. Unless otherwise specifically mentioned in the product details.
  4. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at [email protected] within 2 hours of placing the order.